Over the last few weeks, we’ve been highlighting our newly redesigned purchasing platform. The new petra.com is fully designed with you in mind. And we’re happy to announce that it will be launching on September 19.
What to Expect During Launch
On September 19, petra.com will be down for extended maintenance, so we can switch to the new platform. We expect everything to transition easily, but during this time you will be unable to order. The downtime should only last a few hours, but you should plan for petra.com to be down the entire night.
The transition is scheduled to begin at 10 PM CST, you’ll want to make sure to order any product you might need in advance of this time.
Once the transition is complete, you’ll be able to return to petra.com and explore everything the platform offers.
Remember, some of the new features are:
- User roles and in-depth account management
- Multiple shopping lists
- Modern product listings
- And more!
What if something doesn’t seem to be working?
If you encounter any issues while purchasing on the new platform, please contact us at feedback@petra.com and we will resolve the issue as quickly as possible. You can also call our live customer service team between the hours of 8 AM and 5 PM, Monday–Friday: 800.443.6975.
If you are having issues finding or using a feature, make sure to visit our FAQ page.
What if I have questions?
If you have any questions about how something works or where to find something, please visit our FAQ page.
If you are unable to find an answer to your particular question, contact feedback@petra.com so that we can find a resolution to your question.
A Central Source for All Your Wholesale Needs
Again, we are so excited for you to see what we’ve been working on. The intuitive new site will present you with ease and convenience to make purchasing a simple task for anyone on your team.
Don’t forget to view our information page to learn more and read the other articles in this series.